Client Story | Legal & Corporate Translation

Full Workflow Control on a Regional Budget

How Hayes Multilingual delivers legal, corporate, and technical translation at volume for law firms, mining, oil, and environmental management clients across Latin America — without inflating cost.

 

20+ years in business

Quito, Ecuador

5 language pairs

Heather Hayes, Founder of Hayes Multilingual | Case Study

Project

Deliver high-quality legal, corporate, and technical translation at volume, on tight regional budgets, across five language pairs.

Client

Hayes Multilingual — a translation and interpretation firm based in Quito, Ecuador, with over 20 years serving law firms, mining, oil, and environmental management companies across Latin America.

 

Challenge

Operating from Ecuador means competing on a tighter regional cost base than firms in the US or Europe, while still delivering output that meets the standards of international law firms and corporate clients. Hayes Multilingual needed a way to raise translation quality and speed without inflating cost, across high volumes of legal and technical documents.

Solution

Hayes Multilingual runs on the Custom.MT Translation Portal — a self-managed environment where teams choose their own engines, workflows, and glossaries per project.

 

Internally, across the full workflow

 

  • Post-editing — output starts from a stronger baseline than standard MT, so post-editors work faster and final quality comes in higher
  • Interpreter prep — presentation materials get translated ahead of seminars, without a separate translation pass
  • High-volume processing — formatting stays intact across thousands of pages, cutting review time even on the largest jobs

 

With clients, as a self-serve option

Clients run their own documents through the Portal directly, then either use the output as-is or send it back to Hayes Multilingual for expert review.

Faster turnaround

On high-volume jobs, without adding headcount.

Lower cost per project

No drop in quality for legal and technical content.

Full budget control

Set on the firm's own terms, not dictated by market rates.

results

Hear it from Hayes Multilingual

“The level of customization is just so helpful — deciding which engine, which workflow. Someone using regular MT output can’t imagine how much better it gets once you run it through Custom.MT.”

— Heather Hayes, Founder, Hayes Multilingual

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